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Contacts | MuDream

<h1 data-start="120" data-end="144">🎮 1. Game and Account</h1>
1.1 Using bugs, hacking programs, modifying client/launcher files. Punishment: permanent ban.
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1.2 Selling in-game values for real money. Punishment: permanent ban.
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1.3 Using third-party software (bots, macros). Punishment: permanent ban.
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1.4 Selling or purchasing accounts, in-game items, resources, currency, or any other in-game valuables for real money. Punishment: permanent ban for both parties involved in the transaction (seller and buyer).
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1.5 Using cheats and modifications (speedhack, wallhack, etc.). Punishment: permanent ban.
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1.6 It is forbidden to share your account password with other people. For temporary access, a special function is provided &mdash; Guest Access. &nbsp;If the owner gives the password to third parties, they risk losing items, values, or the character. ❗ Administration is not responsible for theft of items and/or characters if the password was shared.
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1.7 The account owner is the user who has access to the email specified at registration. If you do not have access to this email, you are only a user, not the owner.
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1.8 Use of Multiple Game Clients A maximum of 3 game clients (windows) may be used simultaneously. Within the permitted number of clients, players may use different accounts and characters, as well as obtain and transfer game items, currency, resources, and other in-game valuables between them.&nbsp;Using more than 3 game clients simultaneously is prohibited, including through additional computers, virtual machines, VPNs, or any other methods intended to bypass the established limit. Any attempt to bypass the game client limit is considered a violation, regardless of the number of accounts or devices used. Punishment: permanent ban of all accounts.
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<h1 data-start="1135" data-end="1160">💬 2. Chat and Behavior</h1>
2.1 Insults, swearing, threats, political slogans, propaganda of Nazism. Punishment: from 24h mute to ban.
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2.2 Insults and threats towards the administration. Punishment: from 24h mute to ban.
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2.3 Advertising third-party projects and services. Punishment: permanent ban.
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2.4 Discrediting the reputation of the server. Punishment: from 24h mute to ban.
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2.5 Discrimination by gender, race, nationality, orientation, religion. Punishment: from 24h mute to permanent ban.
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2.6 Bullying, harassment. Punishment: from 24h mute to ban.
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2.7 Posting malicious links (phishing, viruses). Punishment: permanent ban.
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2.8 Behavior that intentionally ruins the game experience for other players is not allowed. We expect players to treat each other with respect. Behavior is evaluated based on player reports and the decision of the MUDREAM administration. Punishment: account restrictions (up to blocking).
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2.9 False reports made to harm other players are not allowed. Punishment: account restrictions (up to blocking).
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2.10 If you are not sure whether your actions are allowed, check the rules. The MUDREAM administration may restrict access to accounts for any period to keep the game safe and comfortable.
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<h1 data-start="1855" data-end="1893">🛡️ 3. Relations with Administration</h1>
3.1 Creating characters with nicknames similar to administrators. Punishment: permanent ban.
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3.2 False testimony, fake evidence, pretending to be administration. Punishment: from 7 days ban to permanent ban.
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3.3 Administration never asks for a password or items. If someone demands them &mdash; they are scammers.
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3.4 Administration can restart or modify the server without notice (in case of emergency).
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3.5 Administration has the right to change the rules. All changes take effect from the moment of publication.
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<h1 data-start="2458" data-end="2485">⚔️ 4. Events and Gameplay</h1>
4.1 Disturbing game masters during events. Punishment: from disqualification to 24h ban.
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4.2 On PvP events inactivity and unfair play (throwing, multi-windows) are forbidden. Punishment: 24h ban.
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4.3 Killing other players is part of the game. Fights for monsters, spots, and bosses are resolved in-game.
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4.4 Deals made on the web-market of items and character market are final. Make sure you set the correct price and consciously accept the offer.
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4.5 The player is responsible for all deals made in-game or on the market. Administration does not compensate for mistakes in exchanges or deliberate actions of other users.
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<h1 data-start="3168" data-end="3200">👑 5. Castle Siege Regulations</h1>
5.1 Playing in alliance is forbidden, if not allowed by server settings. Alliance means: avoiding PvP between guilds, acting together against third parties, transferring objects without a fight, helping with alts, or any coordination outside official unions. There must not be guilds you intentionally avoid attacking!&nbsp;
Punishment for 1st violation: guild disqualification. Repeat: guild disqualification + 3d ban for players involved. Further repeats: ban duration increases.
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5.2 It is forbidden to register a fake guild to take a slot from other guilds or get profit for the main guild. Signs: few members/online, untrained characters, no activity, connection with another guild. Punishment: removal from participants, slot goes to next guild by Sign of Lords, and main account ban up to 7 days.
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5.3 Switching from defending guild to attacking guild to remove debuff is forbidden. Mass switch (2+ players) counts as intentional. Punishment for 1st violation: guild disqualification.&nbsp;Repeat: guild disqualification + 3d ban for players involved. Further repeats: ban duration increases.
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5.4 Killing event participants by non-participants in Valley of Loren during Castle Siege is forbidden. Punishment for 1st violation: warning or up to 1d ban. Repeat: 2&ndash;3d ban. If actions are done in interest of guild &mdash; it is treated as alliance (see 5.1).
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5.5 To hold violators accountable during Castle Siege you must send a Support ticket with full video of violation (not a short fragment).
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5.6 Administration does not register guilds for Castle Siege after registration round ends. Exception: if all registered participants agree.

Server Rules

<h2 data-start="293" data-end="326">🔒 1. Privacy Policy (English)</h2>
1.1 This Privacy Policy describes how MuDream processes and protects personal data of users of the site mudream.online.
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1.2 Personal data means any information that can identify a person: name, identification number, location, online identifiers (such as cookies), etc.
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1.3 MuDream never sells users' personal data. Data processing is carried out in accordance with GDPR and common standards of information protection.
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1.4 The service is intended only for users of legal age. If we become aware that data of a child has been collected without parental consent, it will be deleted.
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1.5 We may collect:
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data about the use of the site (provider, source of visit, visited pages, session duration, device, OS, language, IP address, etc.);
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data for statistics and site improvement (visit analysis, abuse detection).
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1.6 Legal basis for processing: your consent and legitimate interests (security, service improvement).
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1.7 We do not share your data with third parties, except when required by law or necessary to provide services (e.g., payment systems).
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1.8 Cookies are used for site operation, analytics and marketing. They are stored on the user&rsquo;s device and can be managed via browser settings. Disabling cookies may limit site functions. Cookies necessary for site operation cannot be disabled.
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1.9 When receiving emails from MuDream, we may record the fact of opening and clicking on links or banners. This helps us evaluate the effectiveness of newsletters and improve communication.
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1.10 Data requested during MuDream account registration may be used to provide services, protect the account and contact you.
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1.11 From time to time we may send news, updates, service offers and marketing emails. ❗ You can unsubscribe at any time using the &ldquo;Unsubscribe&rdquo; link.
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1.12 We may update this Privacy Policy. The latest version is always published on the website. In case of significant changes, account holders will receive an email notification (unless they unsubscribed). Use of the site after updates means agreement with the new version.
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1.13 Our site may use Facebook and Google services. Please read their policies:
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Facebook: <a class="decorated-link" href="https://www.facebook.com/privacy/policy" target="_new" rel="noopener" data-start="2502" data-end="2541">https://www.facebook.com/privacy/policy</a>
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Google: <a href="https://policies.google.com/privacy">https://policies.google.com/privacy</a>
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1.14 Users have the right (under GDPR) to:
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request access to their data;
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correct or delete data;
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restrict or block processing;
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receive a copy of the data (portability);
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withdraw consent for processing
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1.15 Data is stored only as long as necessary for processing purposes. After that it is deleted or securely destroyed. Data may be stored and processed on servers outside your country.
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1.16 MuDream takes all reasonable measures to protect data from leakage, unauthorized access, modification or destruction. We regularly update protection methods and monitor security.
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1.17 For questions about the privacy policy, please write: <a href="https://discord.com/channels/785871287053713451/1147083367658037330/1366791084587618344">DISCORD</a>

Privacy Policy

<h1 data-start="162" data-end="201">📑 User Agreement MuDream</h1>
<h2 data-start="203" data-end="223">📌 Introduction</h2>
If you register on our Website or perform other actions, you agree to the terms of this Agreement.
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<h2 data-start="331" data-end="350">📖 Definitions</h2>
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Website &mdash; <a class="decorated-link cursor-pointer" target="_new" rel="noopener" data-start="367" data-end="389">https://mudream.online</a>, including subdomains, related sites, and all materials posted there.
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Mudream Project &mdash; the multiplayer online game "MU Online" related to the Website.
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User &mdash; a person who uses the Website and/or the Mudream Project.
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Mudream Team &mdash; the administration of the Mudream online resource.
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<h2 data-start="705" data-end="732">🤝 Acceptance of Terms</h2>
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This User Agreement ("Agreement") governs the relationship between the Mudream Team and the User.
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Using the services of the Mudream Project means unconditional acceptance of this Agreement.
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The Mudream Team may amend the Agreement without prior notice by publishing the new version on the Website.
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The User is responsible for checking the current version.
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<h2 data-start="1115" data-end="1126">⏳ Term</h2>
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The Mudream Team may close or restrict access without prior notice.
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In case of violation of this Agreement, the User&rsquo;s account may be blocked without compensation for virtual currency or services.
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<h2 data-start="1338" data-end="1358">🎮 Terms of Use</h2>
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The Mudream Project is a demonstration and not affiliated with WebZen&rsquo;s official servers.
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All accounts, characters, items, and in-game actions are the property of Mudream.
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The Project is not used for commercial purposes or profit.
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<h2 data-start="1612" data-end="1641">👤 User Responsibilities</h2>
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If online games are prohibited or restricted in your country (including age restrictions), you are not allowed to use the Project.
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The User is fully responsible for all actions taken in the Project and on the Website.
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<h2 data-start="1874" data-end="1905">⚖️ Limitation of Liability</h2>
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The Mudream Team is not liable for:
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losses (including lost profits or data);
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harm to honor, dignity, or reputation;
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unlawful actions of third parties.
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The User accepts that they use the service at their own risk.
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<h2 data-start="2155" data-end="2192">💰 Virtual Currency and Services</h2>
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Purchasing virtual currency and services is allowed only for adult users.
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All virtual items and services are non-refundable and do not grant property rights.
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The Mudream Team controls all virtual currency and may change its value or conditions without notice.
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By purchasing currency or services, the User agrees to the Refund Policy.
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<h2 data-start="2557" data-end="2586">🧾 Intellectual Property</h2>
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All rights to the Project and intellectual property belong to MuDream.
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The User does not acquire any copyrights.
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Use of intellectual property outside the Project requires written consent from the Mudream Team.
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<h2 data-start="2815" data-end="2842">🌍 General Information</h2>
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Access to the Project is free, donations are voluntary.
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The game is not gambling.
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The User agrees to receive informational and technical emails to the address provided at registration.
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<h2 data-start="3046" data-end="3074">🔑 Account and Security</h2>
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The User must keep their password confidential and is fully responsible for all actions under their account.
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Selling or buying accounts or resources (characters, items, credits, etc.) is prohibited.
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<h2 data-start="3292" data-end="3315">📌 Agreement Terms</h2>
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This Agreement is an integral part of the Mudream Project and Website.
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The User must check it before each login.
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Disagreement with any clause prohibits use of the Project.
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Terms

<h1 data-start="136" data-end="158">🎮💰 Refund Policy</h1>
Project Mudream services may include the purchase of virtual game currency, as well as internal game services for real money.
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Only adult users, according to the laws of their country of residence, may use these options.
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The Mudream team has full control over all virtual currency and services.
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The cost and conditions of using virtual currency may be changed at any time, with or without notice, without additional obligations from the administration.
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By purchasing virtual currency and/or using internal services, you automatically agree to the Mudream project refund policy.
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<hr data-start="752" data-end="755">
<h1 data-start="757" data-end="781">🔄 Refund Conditions</h1>
You can request a refund if all conditions are met: 
No more than 14 days have passed since the purchase. 
The purchased game currency has not been used. 
If services were purchased (VIP statuses, buffs, etc.) &mdash; they were not activated. 
You have a receipt or proof of purchase. 
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<h1 data-start="1083" data-end="1104">📩 Refund Process</h1>
After submitting a request, we will check your application and notify you if the refund is approved.
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If approved, the funds will be returned to your original payment method, according to the rules of the payment system.
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Please note that your bank or payment system may need additional time to process the transfer.
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If more than 15 business days have passed since the refund approval, please contact us: <a href="https://discord.com/channels/785871287053713451/1147083367658037330/1366791084587618344">DISCORD</a>

Refund Policy

<h1 data-start="179" data-end="194">📞 Contacts</h1>
Company name: AlohaDream O&Uuml; (16628574)
Email: <a class="decorated-link cursor-pointer" rel="noopener" data-start="253" data-end="272">info@mudream.online</a>
Physical address: Harju maakond, Tallinn, Lasnam&auml;e district, Sepapaja tn 6, 15551
Contact address: Harju maakond, Tallinn, Lasnam&auml;e district, Sepapaja tn 6, 15551
For communication &mdash; <a href="https://discord.com/channels/785871287053713451/1147083367658037330/1366791084587618344">DISCORD</a>

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