F.A.Q.
What payment methods do you accept?
We accept various payment methods to make the process convenient for you. You can use credit cards, PayPal, cryptocurrencies, ApplePay, GooglePay, and over 16 other popular payment methods. Please note that the available payment methods may vary depending on your country.
Are there any additional fees or payment taxes when placing an order?
Sometimes there may be additional fees when making a payment on our website. However, the amount depends on the payment method you choose and is determined by the bank or intermediary between us and you.
Can I get a refund?
You can request a refund under the following conditions:
- It has been no more than 14 days since the purchase.
- You have not used the purchased in-game currency after the purchase.
- You have not made any transactions on the market after the purchase.
- You have a receipt or purchase confirmation. Usually, we are willing to accommodate our customers, and in most cases, this issue can be discussed with our administration.
How do I receive a receipt or payment confirmation?
After completing the payment using any of the provided payment methods, you will receive a receipt in your email.
How is the security of payment ensured through your website?
We guarantee the complete security of all payments on our website. Please avoid making payments directly if there is an option to do it on our website.
My payment was declined or did not go through.
If your payment was declined, please check the accuracy of the card details, the available balance, and the availability of the chosen payment method in your country. If the issue persists, contact your bank for the reason for the decline. Sometimes, there may be technical glitches on the website. If your payment is not going through, and you have already tried several different payment methods, please create a support ticket to resolve your issue with our live support team through this link.
What currencies do you accept for payment?
We accept more than 40 different currencies. Your payment will be automatically converted to euros if your primary payment method has a different currency.
Are there discounts or promo codes for orders?
We regularly offer discounts and sales, so it's important not to miss our newsletters. Promo codes will be available in future versions of the website.
I accidentally purchased in-game currency for the wrong server. What should I do?
Sometimes, you may have made a mistake and purchased in-game currency for the wrong server. If this happens, please create a support ticket, and we will transfer the funds to the server you need.
I made a payment, but DreamCoins were not credited to my account.
Usually, the currency is credited automatically right after the purchase. Sometimes, it may take from 5 minutes to 2 hours, depending on the payment method you chose. If you haven't received the funds within 2 hours after the payment and have a receipt for a successful transaction, please contact our administration by creating a support ticket through this link.